Gideon Guarantee

Whatever It Takes to Get The Job Done—Guaranteed!

Our philosophy is to do whatever it takes to get the job done. But we don’t want you to just take our word for it. We believe in honesty and transparency, which is why we have our Gideon Guarantee that promises you 100% satisfaction.

This is a guarantee that’s much more than what you’ll find at other HVAC contractors. "Guaranteed With Gideon" is at the heart of how we do business and why we’ve been around for so long as a reliable name in comfort in Surf City, NC. Working with us is investing in a relationship built on trust, unwavering commitment, and upfront honesty. Our "Gideon Guaranteed" promise extends to every aspect of our service, from expert technicians to transparent pricing. Experience the peace of mind that comes with knowing your comfort is our top priority, and your satisfaction is always guaranteed.

What’s in The Gideon Guarantee

There are two versions of our guarantee, one for the mainland and one for islanders. The Island Guarantee is different to account for the harsher conditions HVAC systems face there.

Mainland Guarantee

• 10-year labor and refrigerant warranty
• 10-year Gideon Club membership, 2 visits per year with a 22-point inspection and filters
• Smart Wi-Fi thermostat
• Priority service
• 10% discount on ductwork and duct modification
• 10% discount on air quality products
• 50% discount on system if parts are more than 30 days out on down systems
• Transferable at no charge

Island Guarantee

• 7-year labor and refrigerant warranty
• 7-year Gideon Club membership, 2 times per year with 22-point inspection and filters
• Infiniguard coating to help the longevity of the condenser unit
• Smart Wi-Fi thermostat
• Priority service
• 10% discount on duct work and duct modification.
• 10% discount on air quality products.
• 50% discount on system if parts are more than 30 days out on down systems
• Transferable at no charge

What "Satisfaction Is Gideon Guaranteed" Means

You might wonder what we mean when we tell you that "Your Satisfaction is Gideon Guaranteed." Plenty of companies say they offer guarantees of satisfaction. But at Gideon Heating & Air Conditioning, our promises are the backbone of what we do. This "Satisfaction Is Gideon Guaranteed" means…

• On-Time Arrival is Gideon Guaranteed.
• Upfront Pricing is Gideon Guaranteed.
• Honest Assessments are Gideon Guaranteed.
• Quality Parts are Gideon Guaranteed.
• Cleanliness is Gideon Guaranteed.
• Minimal Disruption is Gideon Guaranteed.
• Respect for Your Home is Gideon Guaranteed.
• Optimal Comfort is Gideon Guaranteed.
• Energy Efficiency is Gideon Guaranteed.
• Quiet Operation is Gideon Guaranteed.
• Reliable Performance is Gideon Guaranteed.
• Healthy Indoor Air is Gideon Guaranteed.
• We’ll Make it Right is Gideon Guaranteed.
• Peace of Mind is Gideon Guaranteed.
• Individualized Care is Gideon Guaranteed.
• Family-Friendly Service is Gideon Guaranteed
• Total Satisfaction is Gideon Guaranteed.

Now think of what another contractor’s guarantee might mean: a piece of equipment won’t fail within a period of time or your money back. That’s a worthwhile promise to make—but it’s only one promise. When you work with us, it’s truly "Guaranteed With Gideon," and that means everything. Every step of the process from the moment you first contact us to whenever you need support in the future.

We’re not only guaranteeing your comfort but energy efficiency and healthy indoor air quality. We’re guaranteeing individual care, attention, and respect for your time at your home or workplace. We’re guaranteeing that we’ll be there when you need us. We’re guaranteeing an HVAC system that works when it has to—and works quietly. The Gideon Guarantee is looking out for your peace of mind. A quality experience with our team is Gideon Guaranteed.

Upfront Pricing—It’s Gideon Guaranteed!

You deserve to know what any job will cost before work starts. We consider that basic business sense, but we know that many people are wary when it comes to dealing with HVAC contractors. We want you to know that our upfront pricing is an important part of our Gideon Guarantee. We are always transparent in our pricing because building trust with our customers is at the core of what we do. We wouldn’t have grown the way we have if we didn’t engender this type of trust with our customers.

Your comfort is our top priority, and your wallet is safeguarded by our upfront pricing.

On-Time Arrival—It’s Gideon Guaranteed!

It’s an annoyance most people put up with: calling a contractor to come to their house, only to have them arrive far later than the estimate they originally gave. At Gideon Heating & Air Conditioning, we respect your time the same way we respect your home. We guarantee that our team will arrive at your house on-time. We also guarantee an honest assessment of your needs—no attempts to upsell you on products you don’t need—and that we’ll leave your home as clean as we found. We guarantee we’ll disrupt your daily routine as little as possible.

Energy Efficiency—It’s Gideon Guaranteed!

It’s not enough for our technicians to put a new heater or AC in your house that works. That’s the bare minimum of the job. We focus on helping our customers enjoy energy-efficient performance from their HVAC systems. That’s another part of the Gideon Guarantee. We do more than promise you’ll have an energy-efficient furnace, air conditioner, or heat pump. It’s Gideon Guaranteed to operate without making disruptive noise.

We’ll Make It Right! It’s Guaranteed With Gideon

It is our goal on each job, no matter how large or small, to get it done right the first time. However, if you are not satisfied that we’ve done this, you only need to tell us. We’ll do everything possible to make it right. That’s another part of the Gideon Guarantee. We’re here to deliver total satisfaction in the comfort of your home and business—no exceptions!

The Gideon Guarantee Means Peace of Mind

Perhaps the most important guarantee we offer is overall peace of mind. This is what comfort services are all about: helping people feel relaxed, and confident that they’ll always have the climate control and indoor air quality they need for a happy and healthy lifestyle. We believe you deserve this confidence and this peace of mind. And that’s why—Your peace of mind is Gideon Guaranteed.

Guaranteed With Gideon

The Gideon Guarantee is one of the biggest reasons why we’ve been a success for three generations and more than five decades. When you boil it all down to the essentials, this is what we’re offering you as a valued customer:

• Guaranteed Satisfaction
• Guaranteed Comfort
• Guaranteed Care
• Guaranteed Service
• Guaranteed Cool
• Guaranteed Cozy
• Guaranteed Experts
• Guaranteed Warranties

We All Believe in the Gideon Guarantee

It’s important to all of us at Gideon Heating & Air Conditioning that we use every job and every interaction with our customers to reinforce the meaning of the Gideon Guarantee. To us, helping you out is something much bigger than getting your AC to work again or installing a new furnace when your old one fails. When we do a job, we aim to exceed your expectations and turn you into a lifelong customer. We want to build relationships so you’ll always have a trusted company to turn to. We want you to think, "I’m Guaranteed With Gideon!" whenever you work with us.

It means everything to us that you’ve chosen our team to handle the comfort of your home and the safety of your family. We’ll do all we can to make sure your trust is well-placed. Guaranteed!

Get Started Today—It’s Gideon Guaranteed!

If you’re looking for an HVAC company that guarantees excellence in furnace repair, heat pump repair and installation, and air conditioning installation in Surf City, NC and throughout Southeastern North Carolina, look no further than Gideon Heating & Air Conditioning. We provide heating and air conditioning solutions so you can be comfortable in your home or business all year long.

It’s not just good, it’s Gideon Guaranteed!